Refund and Cancellation

A refund request will be considered valid only if it is made through the jptbd.com website and from the email or phone number used during registration, within 3 days of payment.

Refunds will be processed via the same mobile financial service used during payment, within 7 to 10 working days of approval by JPT Bangladesh Customer Service. You will receive confirmation via email.

• Valid proof of payment (e.g., order number or invoice)
• A valid reason that meets our return acceptance criteria

• Refund requests made after 3 days of payment
• Fraudulent or duplicate subscriptions
• Missing or invalid serial numbers
• Issues caused by test taker or exam center faults
• Payments cannot be cancelled once confirmed

Refunds are only available if requested within 3 working days of payment. The refund will be issued via the customer's bKash or mobile wallet. Online gateway transaction fees will be deducted.

• If you face any inconvenience, please contact our customer support team.